Thanks for opting for our services at NPPD CARE

 If you are not entirely satisfied with your purchase of our services, we’re here to help.

Termination

You have 7 calendar days to opt-out of our services citing sufficient valid reasons for the discontinuation. To be eligible for opting out, you must not have used our services at any time and in case of any use, your rights of opting out from the services shall stand terminated and ceased.

Refunds

Once we receive your request for opting out of our services, we will inspect it and notify you that we have received your request. We will immediately notify you on the status of your refund after inspecting the claim. If your termination is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Payments from UPI Linked Bank Accounts shall be refunded within 4-7 business days. In case of Paper Cheque(s) the refund shall take 8-10 business days

Paper cheque clearing

All cheque refunds will be in form of “at par” SBI Bank cheques. All SBI Bank cheques are cleared locally in the following cities:

1. Bhubaneswar

2. Cuttack

3. Bangalore

4. Hyderabad

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

– If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.

– If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, NPPD Care will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Contact Us If you have any questions on how to return your item to us, contact us.

No requests for termination of services shall be accepted in case of any use of our services and after the expiry of 7 days from the date of Payment.