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Pricing and cancellation

Pricing and Cancellation

Customized Corporate Wellness Packages:

  • For clients seeking tailor-made wellness solutions, we offer customized packages. Costs are determined based on the scope, duration, and specific services included.

Consultation and Custom Solutions:

  • For clients with specific requirements not covered in standard offerings, we provide consultation services to design customized wellness solutions. Costs for such solutions will be determined based on the scope and complexity of the project.

Grace Period:

  • A standard grace period of 3-4 days is provided for all invoices. This allows clients to make payments within the specified timeframe without incurringlate payment penalties.

Late Payment Penalties:

  • In the event that a payment is not received within the stipulated grace period, late payment penalties may apply. The late payment penalty is calculated as a percentage of the overdue amount and will be clearly communicated on the invoice.

At NPPD CARE, we aim to facilitate a straightforward and transparent payment process for our Business-to-Business (B2B) clients. Below are the payment terms governing our wellness services:

  • Billing cycles are determined based on the type of service or program selected by the B2B client. Common billing frequencies include monthly, quarterly, or annually, depending on the nature and duration of the engagement.

  • We accept payments through various methods to accommodate the preferences of our clients. Accepted payment methods include:

  • Credit Cards

  • Bank Transfers

  • Corporate Checks

  • UPI Payments

  • For certain wellness programs, services, or memberships, advance payments may be required. This is typically the case for long-term commitments, annual memberships, or customized corporate wellness packages. Advance payment terms will be clearly communicated during the contract negotiation phase.

  • The due date for payments is 3-4 days post choosing the service, and clients are encouraged to adhere to the provided timeline. Timely payments help ensure uninterrupted access to our wellness services.

  • Late payments may be subject to applicable late fees.

  • Taxes: All listed costs are exclusive of taxes. Applicable taxes, if any, will be clearly indicated on the invoice. B2B clients are responsible for remitting taxes in accordance with local regulations.

  • Invoices will be sent to the designated billing contact within the client organization. Invoices include a breakdown of services provided, costs, and any applicable taxes.

  • Any applicable discounts or promotional offers will be clearly communicated and reflected in the invoiced amount. Clients are encouraged to inquire about available discounts based on their engagement.

Consequences for Exceeding the Grace Period

  • If the late payment extends beyond the grace period and becomes a persistent issue, NPPD CARE reserves the right to take the following actions:

  • Suspend access to wellness services until outstanding payments are settled.

  • Withhold delivery of additional services until the account is brought up to date.

  • Initiate legal proceedings to recover overdue amounts if necessary.

  • Insufficient Enrollment:

  • If a wellness program or service requires a minimum number of participants for effectiveness, and the enrollment falls below this threshold, NPPD CARE reserves the right to cancel the program.

  • Unforeseen Circumstances:

    • In cases of unforeseen circumstances such as natural disasters, health emergencies, or other events beyond our control, NPPD CARE may cancel a program or service to ensure the safety and well-being of participants.

  • Instructor or Provider Unavailability:

    • If the primary instructor or provider for a program becomes unavailable due to unforeseen circumstances, NPPD CARE may cancel or reschedule the program based on the availability of suitable alternatives.

Notifications:

  • Timely Communication:

  • In the event of program or service cancellation, NPPD CARE is committed to providing timely communication to affected clients. Notification will be sent through the primary contact method provided by the client during registration.

  • Clear Explanation:

    • The notification will include a clear explanation of the reason for cancellation, whether it be due to insufficient enrollment, unforeseen circumstances, or other valid reasons. This transparency is important for maintaining trust with our clients.

    • Options and Alternatives:

    • Clients will be informed of any alternative programs, services, or rescheduled sessions, if applicable. NPPD CARE will work to provide suitable alternatives to minimize inconvenience for participants.

  • Refund or Credit Process:

    • If the cancellation results in fees paid by clients, NPPD CARE will clearly outline the refund or credit process. Clients will be informed of their options for reimbursement or the application of fees to future programs.

  • Support and Assistance:

    • NPPD CARE’s customer support team will be available to assist clients with any questions, concerns, or requests for further clarification regarding the cancellation and its implications.

Conditions for Client Cancellation:

  • Change in Personal Circumstances:

  • Clients may be entitled to cancel a program or service due to a significant change in personal circumstances, such as health issues, relocation, or unforeseen events.

  • Program Incompatibility:

    • If clients find that a wellness program is incompatible with their needs or expectations, they have the right to cancel within 7-15 days period.

  • Refund Policy Period:

    • Clients are eligible for a partial refund only if they cancel within the stipulated refund period (if canceled prior to 15 days from availing Service – 50% of total Service Fees, if canceled prior to 7 days from availing Service – 25% of total Service Fees, if canceled less than 7 days from availing Service – 0% of total Service Fees). This period is typically communicated during the registration or enrollment process.

Refund Methods:

Refunds will be processed in the form of Credit Points which will be credited within 7 working days to your registered NPPD account wallet and can be only reused for availing services available in NPPD website, within a date not beyond 6 months of the date of initial purchase.

  • Refund Period:

  • If clients cancel within the designated refund period, no cancellation fees will apply, and they may be entitled to a full or partial refund, as per the refund policy.

  • Cancellation Outside Refund Period:

    • If clients cancel outside the refund period, a cancellation fee may apply. This fee is intended to cover administrative costs and may vary based on the program or service.

  • Notification:

  • Clients are required to notify NPPD CARE of their intention to cancel in writing. This notification can be sent through email to the designated cancellation contact provided during the registration process.

  • Include Relevant Information:

    • The cancellation notification should include relevant information, such as the client’s name, program or service details, and the reason for cancellation (if desired).

  • Refund Request (if applicable):

    • If the cancellation falls within the refund period, clients may include a formal refund request in their notification, specifying the desired refund amount and payment details.

  • Confirmation of Cancellation:
    • Upon receipt of the cancellation notification, NPPD CARE will send a confirmation of cancellation to the client, outlining any applicable cancellation fees, the refund (if applicable), and next steps.

  • Refund Processing:

    • Refunds, if applicable, will be processed promptly following the confirmed cancellation. The timeframe for refunds may vary based on the payment method and financial institutions involved.

At NPPD CARE, we value transparency and want to ensure that our clients have clear guidelines regarding cancellation deadlines to be eligible for refunds or to avoid additional charges. The specific deadline varies depending on the nature of the program or service.

Customized Programs or Special Events:

  • In the case of customized wellness programs or special events, the cancellation deadline may vary based on the unique requirements and planning involved. Clients will be informed of the specific deadline during the registration or enrollment process.
  • Monthly Subscriptions: For monthly subscription-based services, clients must submit cancellation requests at least 5 days before the start of the next billing cycle to avoid being charged for the upcoming month. Cancellation requests received after this deadline may result in charges for the subsequent billing period.

Clients will be notified of any changes to pricing or fees through the following communication channels:

  • Email: Primary communication will be through email to the contact address provided during registration.

  • Website Announcements: Important updates will be posted on our website to ensure accessibility.

  • Client Portal (if applicable): For clients with accounts, updates may be communicated through the secure client portal.

Advance Notice Period:

  • NPPD CARE is committed to providing clients with advance notice of any changes to pricing or fees. The standard advance notice period for such changes is 3 days before the effective date. This period allows clients sufficient time to review the changes and plan accordingly.

Timely Payment:

  • Clients are responsible for making timely payments for the wellness programs, services, or memberships they have enrolled in, adhering to the specified billing cycles and due dates outlined in their agreements.

Adhering to Cancellation Deadlines:

  • Clients are responsible for adhering to the cancellation deadlines outlined in their program or service agreements. Timely notification of cancellations helps in efficient processing and ensures eligibility for refunds or credits, as applicable.

At NPPD CARE, our commitment to providing exceptional wellness programs and services goes hand in hand with our dedication to open communication. We understand that pricing and cancellations are important aspects of your engagement with us, and we want to ensure that you have the information and support you need.

Our Commitment:

  • Transparency: We are committed to transparency in all our interactions. This includes clear communication about pricing structures, any changes to fees, and the terms associated with cancellations.

  • Timely Updates: Any updates or changes to pricing or fees will be communicated to you well in advance. Our goal is to provide you with ample time to review and understand any adjustments.

  • Clear Cancellation Policies: We have outlined clear cancellation policies to ensure that you understand the process, deadlines, and any associated fees or refunds. These policies are designed to be fair and considerate of your needs.

We encourage you to reach out to us for any questions, concerns, or clarifications related to pricing and cancellations. Your satisfaction is our priority, and our customer support team is ready to assist you.

How to Reach Us:

  • Email: info@nppd.in

  • Phone:+91-8310356039 <Website – www.nppd.in>